In its broadest sense, employee relations is about the relationship between
ISS and our employees, both individually and collectively. The focus of this
relationship is obviously at the workplace, but outside stakeholders such as
trade unions and government legislation must also be taken into account.
Both the individual and ISS will benefit from an approach that emphasises the
mutuality of interests in employee relations and the application of policies and
practices that encourage employee commitment.
One of the crucial employment challenges in the years ahead will be providing
jobs that improve the quality of work and retain the respect for core labour
standards.
ISS has introduced some high goals on increasing the numbers of full-time
employees in an industry in which part-time employment seems to be the standard.
We have proved that increasing full-time employment not only increases employee
satisfaction but also increases customer satisfaction and loyalty, thus creating
more value for all stakeholders.
The ISS Union Policy Statement:
“We believe that an open dialogue on equal terms between management and
employees is a prerequisite for the continuing success of ISS.
Freedoms to organise and support in dialogue are and will remain lasting
elements of the ISS personnel policy.
In the future, as in the past, the ISS key people strategy is the enhancement
of the working terms and conditions of its front-line personnel and the
improvement of the public perception and esteem of the service
worker”.