In its broadest sense, employee relations is about the relationship between ISS and our employees, both individually and collectively. The focus of this relationship is obviously at the workplace, but outside stakeholders such as trade unions and government legislation must also be taken into account.

Both the individual and ISS will benefit from an approach that emphasises the mutuality of interests in employee relations and the application of policies and practices that encourage employee commitment.

One of the crucial employment challenges in the years ahead will be providing jobs that improve the quality of work and retain the respect for core labour standards.

ISS has introduced some high goals on increasing the numbers of full-time employees in an industry in which part-time employment seems to be the standard. We have proved that increasing full-time employment not only increases employee satisfaction but also increases customer satisfaction and loyalty, thus creating more value for all stakeholders.

The ISS Union Policy Statement:

“We believe that an open dialogue on equal terms between management and employees is a prerequisite for the continuing success of ISS.

Freedoms to organise and support in dialogue are and will remain lasting elements of the ISS personnel policy.

In the future, as in the past, the ISS key people strategy is the enhancement of the working terms and conditions of its front-line personnel and the improvement of the public perception and esteem of the service worker”.